Managed Services
Our ATM-As-a-Service offering provides a complete, end-to-end ATM solution for your financial institution. Our global team of experts provides around-the-clock coverage for all aspects of your ATM environment, from transaction processing to cash management and check processing to software and security management and hardware servicing and availability.
Service Overview
Hyosung Innovue Managed Service provides consistent and specialized services through a single channel through the entire value chain, ranging from the introduction of automation devices to their installation/implementation, maintenance and failure management, cash management, security management, and professional consulting services. Hyosung Innovue provides the best customer satisfaction by responding quickly to the latest rapidly changing technology and service environment.
Services Scope
Service Call Management
- Integrated support for the 1st and 2nd failures through the Monitoring Center and the Integrated Service Desk (7/24/365)
- Rapid response to failures using the manufacturers’ technical know-how
Operation and Maintenance
- Fault management rapid diagnosis
- Remote control and regular software updates on the fleets
- On site maintenance and second level maintenance
Installation and Deployment
- Establishment of the optimal deployment plan customized for the characteristics of hardware and software products
- Stable and efficient installation support through professional technical personnel
Cash In Transit Management
- Providing a cash transportation network for safe and transparent cash supply
- Providing a solution to optimize the size of funds based on the cash demand forecasting system
Security Services and Solutions
- Operation of advanced security control systems through partnership
- Providing security solutions against various software attacks
Cleaning and Sanitization
- Cleaning by FLM Agent/CIT Agent/Professional Cleaning Agent
- Different Cleaning Operation per Area/Transaction
Benefits of Our Services
Hyosung Innovue invests in research and development to gain a thorough knowledge of the challenges faced by banks and other businesses. This expertise establishes a position as a beneficial partner to help banks and businesses grow through business efficiency, improved service, and cost effectiveness.
Business Efficiency
- Bank staff can focus on their core tasks and revenue generating activities
- By consolidating ATM services into a single channel, experience greater operational efficiency and improved customer satisfaction
- Better manage your ATM fleet with the help of a specialized ATM service provider
Improved Service
- Achieve greater service capabilities with the use of the latest management systems and tools
- Improve employee efficiency and customer satisfaction
- Real-time monitoring of cash allows for ideal cash flow management practices
Cost Effectiveness
- Hyosung Managed Services provides low cost, high-efficiency business operations to cut costs and improve profits
- Asset management can be easier with Hyosung’s ATM outsourcing services
Related Experiences
Banking Experiences Designed for Branches & Stores
Elevating the financial world by enabling more efficient operations and convenient services with our best-in-class ATMs and self-service solutions.
Self-Order & Checkout Experiences
Reimagining human experiences at self-order and self-checkout moments, so they are more fluid, more seamless, and more equitable.
