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Help Your Customers Operate a Retail ATM

Help Your Customers Operate a Retail ATM

When you become a retail ATM machine provider, it’s important to understand how it works. While they are designed to make each transaction easy and straightforward, some customers may still experience difficulties or remain unsure how to use them—and as the owner, they will look to you for answers. Here is everything you need to […]

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How Does a Teller Cash Recycler Work?

How Does a Teller Cash Recycler Work?

When it comes to banking technology, it seems like things are changing faster than ever. There always seems to be new essential hardware and software, and the preferences of customers are also continually evolving. One thing is for certain though—it always pays to be efficient. You may have heard that a teller cash recycler, or […]

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How to Improve the ATM Customer Experience

How to Improve the ATM Customer Experience

Although people rely on debit and credit cards, and card-less mobile banking apps for transactions, there is still a considerable demand for retail ATM machines. In addition to providing cash, these machines enable users to deposit checks, which further increases the customer demand for readily available ATMs. However, merely having a sufficient number of them […]

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What Are the Benefits of Cash Recycling?

What Are the Benefits of Cash Recycling?

Cash recycling ATMs are similar in many ways to traditional ATMs, so is there really a benefit to upgrading the hardware of your branch and remote network? The answer is a resounding “yes.” Cash recycling, performed by teller counting machines and ATMs, offers several advantages over standard banking hardware. Reduced Cash Handling  For starters, cash recycling solutions are aimed […]

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The Road to Self-Checkout

The Road to Self-Checkout

The Road to Self-Checkout by Michael Graham, Senior Vice President New Business Division Navigating a path to self-checkout for your store can appear to be a treacherous one, wrought with dangers including the potential for significant capital outlay, lengthy and complex software integrations and possible service interruptions. Most importantly, what about fears of failed customer […]

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The ATM User Experience

The ATM User Experience

At its broadest, user experience design encompasses all aspects of a product or service, from branding to acquisition to function, and even includes product support.

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What are Common ATM Safety and Security Recommendations?

What are Common ATM Safety and Security Recommendations?

Automated teller machines (ATMs) are electronic banking outlets that allow people to complete financial transactions. Banks place ATMs inside and outside of their branches. Other ATMs are located in high-traffic areas such as shopping centers, grocery stores, convenience stores, airports, bus and railway stations, gas stations, casinos, restaurants, and other locations. Most ATMs that are […]

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What is a Self Service Kiosk?

What is a Self Service Kiosk?

Michael Graham is the Vice President of Retail Solutions & Strategy for Hyosung. In this role, he helps retail customers make decisions about transformation products and unlock the value of those investments. Prior to joining Hyosung, Michael worked at Wells Fargo Bank in both the Retail Banking and Technology business units, developing and implementing many […]

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Hyosung Connect

Hyosung Connect

Joe Militello is the Vice President of Software Sales for Hyosung. In this role, Joe helps Financial Institutions understand how Hyosung’s offerings enable branch transformation in how they interact with their customers and streamline their operations. Prior to joining Hyosung, Joe worked at NCR for 25 years serving in a variety of financial product management, […]

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The Convergence of Retail and Banking ATM Technology

The Convergence of Retail and Banking ATM Technology

Bill Budde is the Vice President of FI Strategy for Hyosung. In this role, he helps banks and credit unions make decisions about branch transformation technology and unlock the value of those investments. Prior to joining Hyosung, Bill worked at JPMorgan Chase in both the Retail Banking and Merchant Processing business units, developing and implementing […]

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